Shipping

REGION	ESTIMATED DELIVERY TIME	COST
UNITED STATES Express Shipping	4-8* Business Days	$15 FREE OVER $200
UNITED STATES Regular Shipping	6-10* Business Days	$10
UK, IRELAND + ASIA  Express International Shipping	4-8* Business Days	$20 FREE OVER $200
REST OF WORLD Express International Shipping	3-18* Business Days	$25

*Please note: Timeframe estimates are from when the parcel is sent and are business days only. 

PACKING TIMEFRAMES

Orders placed before midday are in most cases posted out the same day, if not the following business day. High volume periods and other factors may affect this timeframe.

POSTAGE INFORMATION

Once your order has been packed and left our warehouse, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days. 

If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from. 

If you have not received your parcel within 25 business days of your order being shipped please notify us at customercare@jeanjail.com and we will begin an investigation.

Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped internationally due to brand restrictions.

TAXES + DUTIES

Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and usually determined on the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will refund your order minus shipping and any fees and charges your order had incurred due to this process. 

Please note: Customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks. 

INCORRECT INFORMATION + FAILURE TO COLLECT

Once your order has been placed in most cases, no changes are able to be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at customercare@jeanjail.com and we will try our best to correct the mistake.

If parcels are not collected or are returned due to insufficient or incorrect address, postage costs are unable to be refunded. Please ensure all information entered including the shipping address is correct before placing your order. If your order is returned to us due to incorrect address the order will be refunded minus shipping and any fees and charges incurred due to this process.

SECURITY

In rare cases you may be contacted before we can release your parcel. As soon as we confirm any information required, your parcel will be on its way. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the authorities.

COVID-19 

Please note due to the impact of COVID19 there may be some circumstances where delays are unavoidable. We reserve the right to extend delivery time in the event that we are required to close for a period, have decreased staff or uncontrollable timeframes by a postal service.