Returns
RETURN CONDITIONS
Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.
RETURN PROCESS
1. Follow the steps on our Returns Portal
2. Return item within 30 days of purchase.
3. Ensure the product is unworn, unwashed + in original condition.
4. Please include all product tags.
5. Shoe boxes must be packaged inside a post bag.
6. For hygiene reasons we are unable to accept the following for change of mind: earrings, makeup, skincare, beauty products.
7. You will be sent further instructions to your email after you complete all the steps in the Returns Portal
Once your return has been received + accepted, you will be issued with a store credit via email. Store credits are valid for 3 years from issue date.
WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?
If you are unsure about sizing we recommend contacting our Customer Experience team at customercare@jeanjail.com before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase. When your item is received + accepted for return, you will be issued a store credit which can be used within the next 3 years.
WORRIED ABOUT MISSING OUT ON YOUR SIZE?
We suggest repurchasing the correct size of the same item straight away to avoid missing out. When returning the original item, please put a note inside your parcel indicating your have repurchased in the correct size and your new order number. In this instance we will refund the original item minus postage costs.
FAULTY ITEMS
If the product you have purchased is significantly different from the description shown or has a major manufacturers fault that can't be easily fixed/replaced we are happy to help you out with a store credit or refund. We do not offer refunds for change of mind or incorrect selection of size. If you have any questions please email us at customercare@jeanjail.com
RETURNS - AFTERPAY + ZIPPAY
When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 3 years from the date of issue.
CAN I CHANGE MY ORDER ONCE I PLACE IT?
Please contact us as soon as you realize there is an issue with your order + we will try to help. As our warehouse is constantly packing your orders as fast as possible we may be unable to edit your order as it may already be packed.
MY PRODUCT COLOUR LOOKS SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?
Products with prints may vary in color and position which can sometimes effect the overall look of the product. Color may differ slightly from photos due to lighting/monitor settings and lighting conditions. We try our best to color match every item to ensure they are as close as possible to the natural color.
